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Duties and activities required by the position

  • Continuously build on positive brand and foster goodwill via exemplary service.
  • Accurate customer order entry to ensure customer relationship needs are met or exceeded.
  • Review, prioritize and respond to emails and phone calls.
  • Keep records of customer transactions, recording details of inquiries, complaints.
  • Contact customers to respond to inquiries.
  • Required to spend extended time on computer-based work.
  • Participation in process improvement QA Initiatives.
  • Understand and adhere to company policy, department standard operating procedures, and FDA regulations.
  • Perform other duties as assigned by management.

Basic Qualifications

  • Education - Associate’s or Bachelor’s degree preferred.
  • Years of Experience - 2+ years of customer service preferred.
  • Skills and Qualifications
  • Excellent oral and written communication skills
  • Ability to learn and retain product, process, and policy information.
  • Organizational skills; prioritization and follow-up.
  • Strong computer skills with proficiency in MS Office, especially Microsoft Excel and the ability to learn new computer software applications.
  • Ability to offer solutions to both company and customer issues.
  • Ability to multi-task in a fast paced environment.

Desired Qualifications

Experience working in the medical device or healthcare industry.

Apply For An Opening With CES

  1. Please Feel free to use the form provided below to contact Cutting Edge Spine.

    For a more personal experience Please call us @ (704)243-0892

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